Return policy

Exchanges, returns and warranty

To be able to request a product change in cases of error or product delivered with damage, the period will be 30 days. natural from receipt of the product. In the case of withdrawal, there are 14 calendar days in which you can request the return of the product in exchange for the return of the money without having to justify the reason for the return. Starting on the 15th, you will no longer be able to withdraw, but you can request an exchange of the product for another identical one in perfect condition in cases of defective receipt of the product or error in shipping. The amount of the product will not be refunded. In the event of a shipping error, the product must be in perfect condition, without being unsealed or with its original labeling intact. If you want to exercise the right of return you will have to send an email to indicating the reasons for the desire to return. The company may require more information, photos, etc. before continuing with the return process. After this first step, they will indicate the next steps to follow to send us the item so that we can send you the requested product in perfect condition.

The products include the legal guarantee offered by the manufacturer. In general, the warranty offered to consumers will be two years, except in specific legal cases where the manufacturer will indicate the applicable warranty period, or the warranty extended voluntarily by the manufacturer.

In the event of deterioration and/or breakage of the product due to transport, you will need to immediately inform us so that we can manage it appropriately, given that claims must be made within 24 hours of receiving the incorrect order. state.